Summary: All payments made to RK Growth Force are final. We do not offer refunds — full or partial — for any of our services once payment has been made.
This Refund Policy applies to all services provided by RK Growth Force (“we”, “us” or “our”), including performance marketing, Google Ads, Meta Ads, SEO and GEO, digital marketing, website development, Shopify and WordPress development, graphic design and video editing. By making a payment to us, you confirm that you have read, understood and agreed to this policy.
1. No-refund policy
Our services involve the dedication of specialist time, planning, research, creative production and resources from the moment an engagement begins. For this reason, all fees paid to RK Growth Force are non-refundable. This includes, without limitation:
- Monthly retainers and management fees, including for partially used months;
- Advance payments, deposits and milestone payments for projects;
- Audit, strategy, consulting and set-up fees;
- Design, video editing, development and content production fees;
- Fees for work that has been delivered, approved, or put on hold at your request.
2. Advertising spend
Advertising spend on platforms such as Google, Meta, YouTube and LinkedIn is paid by you directly to those platforms, or charged as agreed in writing. We do not control and cannot refund ad spend. Any billing disputes regarding ad spend must be raised with the relevant platform under its own policies.
3. Results are not guaranteed
Marketing results depend on many factors beyond our control, as explained in our Terms of Use. Dissatisfaction with results, changes in your business priorities, platform policy changes or account restrictions do not entitle you to a refund.
4. Cancellation of ongoing services
You may stop an ongoing monthly service by giving written notice as set out in your agreement (30 days where no period is specified). Cancellation stops future billing only; fees already paid or due for the current and notice periods are not refunded.
5. Before you pay
We want every client to be confident before committing. That is why we offer a free audit and a detailed written proposal setting out scope, deliverables, timelines and fees. Please review these carefully and ask us any questions before making a payment.
6. Service concerns
If you are unhappy with any part of our work, please tell us. While we do not issue refunds, we will review your concern in good faith and, where appropriate, work to correct deliverables within the agreed scope.
7. Duplicate or erroneous payments
If you are charged twice for the same invoice due to a technical or banking error, please contact us with proof of payment. Verified duplicate payments will be returned to the original payment method or adjusted against your next invoice. This is a correction of an error, not a refund of service fees.
8. Your statutory rights
Nothing in this policy limits any rights you may have under applicable law that cannot be excluded by agreement.
9. Contact
For questions about this policy, contact us through our contact page or call +91 62034 77728.